Fair warning: this post is not about plants or gardening, and it’s a rant. (The hummer’s a real cutie, though, right?)
Anyway, I just have to vent about my new computer – the one I use for writing this blog and for my other job as a journalist.
Our old laptop was getting old, and I thought it was time to upgrade. We got a good deal on a Dell Inspiron 15. Like just about everyone else, I really wanted a Mac but this was about a third of the price.
First off, I was amazed at the poor quality of the keyboard. It’s made of a flimsy plastic, and it bends and rattles loudly with every touch. But that’s the least of my problems.
I can no longer email photos using my beloved Picasa software, because it is not compatible with Windows 7. I have tried emailing them manually, inserting them as attachments. They end up languishing in my outbox.
So like everyone else, I go online, and of course there are scores of posts on this very topic. It seems that everyone is having this problem, but I can’t find a solution in any of the forums. Next, I go to the Microsoft website without success – gee what a surprise.
Finally I resort to the dreaded Dell customer service. I wait on hold for 10 minutes. Then I get an operator and give her the service tag etc and explain the problem. Then I wait for another 10 minutes or so. A guy comes on, I explain my problem and he tells me he’s a hardware tech person and not a software tech. So they transfer me again and I get a woman to whom I explain the problem yet again. She tells me that she too is a hardware tech and that I would have to PAY for software support. After wasting nearly 45 minutes on this, I hung up.
So I go back to the Microsoft site and guess what? They offer free tech support for Windows 7 purchased separately, but for pre-installed software guess where they directed me? Why Dell, of course.
After posting this, I am going to shut down this computer and go outside for a while.