My local supermarket has had these self check-out things for a while. I don’t usually use them because: a) I like the people who work at the regular check-outs and I want them to keep their jobs, and b) the self check-outs never work the way they’re supposed to.
I loathe the insipid female computer being who lives in the checkout machine, with her pointy digital breasts and rigid pony tail. I especially hate her voice, the way she tells me to “please take my receipt” with a cutsie emphasis on the “t.”
Today, I found myself standing in front of one because there were so many people in line buying great quantities of junk food for tonight’s Superbowl game. (Another rant for another time)
The machines are almost always persnickety, and I annoyed this one immediately by having the audacity to bring my own bag. Even after I clicked on “I’m using my own bag” it still instructed me to “wait for an associate.” An employee came over and got me going again, until I tried to scan the cauliflower, which sent the machine into another funk, necessitating another visit from the employee. This time, she stayed with me until I had competed the scanning and paying process, which made me feel like a dimwit for not being able to use such a simple system.
I can count on the fingers of one hand the times when I have been able to scan my order without needing assistance. Why have self-checkouts if we still need employees to make them work?